Customer Education
How to develop an online blended learning strategy for customer education
Haven’t you always dreamed of offering customers a smooth onboarding, stellar product adoption, and memorable customer satisfaction? For years I tried to do this the classic way: Taking…
Customer Education
How to create a business budget to support customer education
In industries like SaaS and tech, customer education is more than a nice-to-have—it’s a strategic necessity. Well-educated customers are more likely to adopt your product, stay loyal to…
Customer Education
What is a training budget and why is it important?
It’s the most wonderful time of the year—budget planning. While it might not be as exciting as launching a new product or celebrating a milestone, preparing your training…
Customer Education
Top 8 customer community software in 2025
Customer education encompasses a wide range of activities and initiatives, from knowledge bases and online courses to community building. Interactive and engaging customer communities can do way more…
Customer Education
7 Best Business Budgeting Software for Your Customer Training Needs
Customer education has numerous benefits for your business. In fact, according to a TSIA Training/Adoption survey, 87% of customers who receive customer training work with the product more…
Customer Education
Top 8 customer onboarding LMSs in 2024
Customer onboarding is an integral part of the customer journey and is key to establishing a long-term, successful relationship between businesses and their clients. A well-executed onboarding process…
Customer Education
Training and Activity Matrix: Visualize Learners’ Progress at a Glance
Who doesn’t love to mix, match, and pivot intricate data to extrapolate a “quick” overview of how enrollments and completions are doing in their online academy? No one,…
Customer Education
Key Benefits of Customer Education: Why It’s Essential for Business Success
Customer education has quickly moved from a business bonus to a business essential. In fact, organizations spend approximately 174.3% more annually (about $1.1 million on average in 2024)…
Customer Education
What is Customer Education: A Comprehensive Guide for Businesses
Imagine your customers are so confident in the value of your product that switching to a competitor isn’t even an option. Not only do they have the know-how…
Customer Education
How to Build a Customer Education Program From Start to Finish
When it comes to attracting, engaging, and retaining customers, customer education stands out as one of the most effective and long-term solutions. By integrating a customer education program…
Customer Education
Customer Education: 7 Top KPIs to Measure Success
Most products have a learning curve, especially SaaS products that can be relatively complex and hard to set up. Unless you help your customers discover the full capabilities…